Parcel Compatible

Freight articles of every kind, especially parcels/satchels, must be prepared and made up to:

• Prevent injury to any person handling the freight.
• Prevent the contents from escaping and causing damage to other freight articles.
• Prevent damage to equipment and vehicles during carriage.
• Prevent the contents from loss or damage arising from handling stresses and pressure that freight is unavoidably subjected to during transportation.
• Protect the contents from the effects of climate and extreme temperatures.
• Comply with our Freight Profile Specifications (see below).

The Freight Profile Specifications document highlights PREFERRED, ACCEPTABLE and UNACCEPTABLE freight to be carried via our network. If your freight falls outside of these specifications, additional charges may apply.

The effectiveness of the CouriersPlease distribution network depends on the speed of the pick-up and delivery to all customers. It is essential that the goods are packaged and addressed at the time of making the booking, so that the courier contractor can make the pick up without delay.

For the convenience of all customers, we try to run as closely as possible to our schedule. In order for us to meet these time guidelines, we regret we cannot always wait for goods that are not ready at the point of the pick up, and we cannot always deliver to premises that require a set “book-in” time.

We recommend strong, secure packaging for all goods, and that 'at-risk' items be insured before dispatch. Please ensure all items, including multiple consignments, are clearly addressed, including name, address, floor number, contact name and phone number at the intended destination. Multiple consignments should be marked 1 of 3, 2 of 3 etc.

Dropzone Services operates on a PREPAID coupon and barcode system. For your convenience coupons are available in books of various sizes, commencing with a 5 coupon book. To check how many coupons you need for any destination in Australia please refer to our coupon calculator on our homepage.

Coupons provide security for your freight as they allow us to track your freight through the Dropzone Services system. Each coupon is numbered to identify freight and enable tracing of items to the point of delivery. Customers have the option of either attaching a tracking portion to their documentation or recording details on the non-detachable stub which is retained in the coupon book.

Each prepaid coupon will allow you to have a single consignment of up to 25kg “dead weight” or 0.10 cubic metre [.464m(H) x .464m(W) x .464m(D)] picked up and delivered anywhere within the metropolitan areas, in accordance with our delivery schedule.

• It is the sender’s responsibility to ensure there are sufficient coupons on all freight.
• There are times when goods (parcels) require an additional charge and examples of this are as follows:
• Consignments delivered to some Outer Metro, Regional, Country and Interstate areas
• Items must not exceed the 25kg limit dead weight or 40kg cubic weight
• A parcel more than 25kg in cubic weight or an item exceeding .464m(H) x .464m(W) x .464m(D) requires two metro coupons

Signature (SIG) coupons are available with all contractors, and, upon request, the pickup contractor would 'link' a SIG coupon to the Metro coupon. This indicates to the delivery driver that the freight requires a signature upon delivery. This overrides the default Authority to Leave delivery method for all coupon freight. This service is offered free of charge to our customers.

Certain goods cannot be accepted for transport or may require special handling. Items that are prohibited by law or unsuitable for general courier transport should not be included in your shipment.

Hazardous materials must not be shipped through our standard domestic service unless approved and prepared in accordance with applicable transport regulations.

Freight charges are calculated according to the selected service, parcel size, destination and any additional services requested. Payment terms apply to approved account holders.

All shipments are carried subject to our Terms and Conditions. Customers should review these conditions before booking to understand service responsibilities, limitations and applicable policies.